Intern
Part-Time

Overview:

JFK International Air Terminal, LLC (JFKIAT) is the operator of Terminal 4 at John F. Kennedy International Airport, one of the most active air terminals in the New York area, serving over 20 international and domestic airlines. Terminal 4 is the first existing airport terminal in the U.S. to receive LEED Gold certification by the United States Green Building Council (USGBC) for operations and maintenance. The Terminal’s expansive Retail Lounge offers an unparalleled experience for travelers with a wide range of food and beverage and retail options, from chic to upscale and from convenience stores, to electronics, accessories and gifts.

Terminal 4 was the first air terminal in North America operated by a private management company. JFKIAT is owned by Schiphol USA Inc., a U.S. affiliate of Schiphol Group.

Main Job Responsibilities:

• Manages the passenger queues in the Customs and Border Patrol, TSA Security Checkpoint and Check- in areas, including but not limited to, managing social distancing, ensuring continuous flow of passengers through each process, screening for non-ticketed passengers, and crowd control.
• Trained and assigned to work as a Terminal Supervisor
• Monitors and coordinates all functions related to landside terminal operations.
• Liaison with airline customers and government agencies
• Responds to incidents/accidents, conducts investigations as necessary, and prepares Medical/Incident reports.
• Provides customer service and promotes a safe environment for passengers and employees.
• Request service calls as needed for maintenance/cleanliness/IT issues.
• Manages/executes daily operational plans.
• Initiates and receives communications via telephone/radio/computerized systems, and takes appropriate action as dictated by standard procedures and as required by terminal staff.
• Supervise, direct, monitor daily performance, and work in coordination with outsourced contracted staff.
• Conducts daily performance evaluations/inspections/audits..
• Maintains appropriate records of activity.
• Conducts on-the-job training as needed.
• Supports management staff as needed.

Job Requirements:

• Open to students enrolled and attending classes during the internship; official school schedule required must be submitted.
• Juniors and Seniors are preferred.
• Ability to prioritize, track, and perform multiple tasks simultaneously.
• Ability to function well under stressful conditions.
• Computer competency and ability to learn operation of Information Technology (IT) systems in a changing technical environment.
• Administrative skills, including timely follow-up and reporting.
• Pro-active and self-motivating approach.
• Strong written and verbal communication skills.
• Professional demeanor and appearance.
• Able to pass medical screening and background checks for obtaining airport ID.

Additional Information:

• Requires working 20-28 hours per week consisting of morning or afternoon shifts
• Morning shifts start at 5AM and 7AM
• Afternoon shifts start at 1PM and 3PM
• Shift and days off will be based upon academic schedule
• Must be able to work a Saturday or Sunday per week

Compensation

• $20.00 to $21.00 per hour