Administrator, Customer Experience & Commercial
Full-Time

Position Overview: This position is accountable for managing all day-to-day administrative activities for the department, exercising independent judgment in resolution of administrative problems, conducting research, and disseminating  information via telephone, mail, and email.

The Administrator reports to the Vice President, Customer Experience and Commercial.

FLSA Status: Non-Exempt

Salary Range: $68,000 to $72,000

ESSENTIAL DUTIES AND RESPONSIBILITIES:

o Manages the Vice President, Customer Experience and Commercial’s calendar, meetings, travel arrangements, etc.  

o Keeps track of daily, weekly, and monthly retail sales for reports.

o Coordinates all advertising requests from the contracted advertising partner with internal stakeholders. 

o Compiles monthly management report/presentations.

o Creates and submits purchase orders.

o Provides contract administration as directed and ensures timely follow-up, including hard copy and electronic filing for  both internal and external stakeholders.

o Ensures the contract directories both internal and for Port Authority are up to date.

o Coordinates conference participation for members of the department, registration, transportation, hotel  accommodations, and miscellaneous details.

o Organizes special events as assigned by the Vice President, Customer Experience and Commercial and interfaces with  the Executive Team as necessary.

o Maintains attendance records for the department and submits timesheets for payroll.

o Completes department expense reports.

o Manages invoice process for the department.

o Handles coordination of visitors, including and security clearances.

o Answers telephone calls and responds to correspondence.

o Maintains mailing and contacts lists.

o Supports other members of the department as needed.

o Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Education, Training, and Experience

o Associates degree required; Bachelor’s degree preferred

o Three to five years of administrative experience

o Experience in a retail/commercial or airport environment preferred

Special Requirements

o Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances  required to work at an airport

o Ability to work outside of normal business hours.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge

o Proficient in Microsoft Office applications

Skills

o Strong administrative and organizational skills

o Customer service oriented

o Problem-solving and task-balancing skills

o Active learning: Understand the implications of new information for both current and future problem-solving and  decision-making

o Active listening: Give full attention to what other people are saying, take time to understand the points being made, ask  questions as appropriate, and not interrupt at inappropriate times

o Time management: Manage one’s own time or the time of others

o Coordination with others: Adjust actions in relation to others' actions

o Judgement and decision making: Consider the relative costs and benefits of potential actions to choose the most  appropriate one

Abilities

o Ability to maintain confidentiality as required.

o Comprehend oral information: Listen to and understand information and ideas presented through spoken words and  sentences

o Speak: Communicate information and ideas in speaking so others will understand

o Comprehend written information: Read and understand information and ideas presented in writing 

o Write: Communicate information and ideas in writing so others will understand

o Recognize problems: Tell when something is wrong or is likely to go wrong

o Reason to solve problems: Apply general rules to specific problems to produce answers that make sense 

o Make sense of information: Quickly make sense of, combine, and organize information into meaningful patterns

Other Work Requirements

o INITIATIVE: Demonstrate willingness to take on job challenges

o LEADERSHIP: Demonstrate willingness to lead, take charge, and offer opinions and direction 

o ADAPTABILITY/FLEXIBILITY: Be open to change (positive or negative) and to considerable variety in the workplace 

o DEPENDABILITY: Demonstrate reliability, responsibility, and dependability and fulfill obligation

PHYSICAL CONDITIONS/WORK ENVIRONMENT:

The Americans with Disabilities Act prohibits discrimination against a qualified individual with a disability. To be qualified  for this position an individual must meet the following standards and/or be able to perform the essential functions and  activities. The physical activities include being able to move about a two million square foot facility. While performing the  duties of this job, the employee is regularly required to travel from floor to floor and in varying outdoor weather  conditions. An individual in this position may be required to lift and/or move more than 15 pounds. The essential sensory  and communicative activities include feeling, hearing, and vision abilities to include close vision, distance vision,  peripheral vision, depth perception and the ability to adjust focus.

All JFKIAT employees must commit to supporting our 4 strategic pillars:

And our corporate values designed to:

Email your resume to [email protected]